Property Manager FAQs
We offer two core services: recurring utility billing for your residents, and submeter installation and maintenance for your property. We can support you with one or both, depending on your community’s needs.
We handle meter reads (or apply your approved allocation method), generate resident invoices, manage collections and customer service, and provide your team with regular reporting. This removes utility billing from your staff’s plate entirely.
This depends on your state and local regulations, which vary. We can walk you through what’s required in your area and recommend the best-fit approach, whether that’s submetering, RUBS (Ratio Utility Billing System), or another allocation method.
We can provide notice templates, FAQs, and direct support so residents understand the change, what to expect on their bill, and who to contact with questions.
We provide you with our collections status on a monthly basis. We will also provide you with login information to the reports portal so you can pull standard property-specific reports at your convenience. Other reports are provided on an as-needed basis.
Every property has dedicated account manager. Once onboarded, you’ll have an open dialogue with the account manager, who will respond to any questions as needed and will otherwise reach out on a monthly basis for billing.