Utility billing that runs itself, so you don’t have to
Recap handles the full billing cycle for apartments, HOAs, condos, mobile home parks, and commercial properties. We read the meters or apply your formula, build the bills, collect payments, and answer resident questions. You keep the policies and the final say. We do the work.
How we bill
Your property’s setup decides the method. We’ll tell you which one fits and why.
Submetered properties
Each unit’s usage is measured, so each resident pays for what they use.
- Remote-read meters: We connect to your system and collect usage automatically.
- Direct-read meters: Our team reads each meter by hand every month.
- Meters that need work: Our field technicians can inspect, repair, or replace them so the numbers are right from the first bill.
Properties without submeters
RUBS (Ratio Utility Billing System) splits your master utility bill using a formula we build together. Common inputs are the number of occupants, square footage, and number of bathrooms in a unit. It works when installing meters costs too much or isn’t practical, and it enables you to keep rent competitive while still recovering utility costs.
Bill only what you need
Every property is different, so you choose what goes on the bill. Many HOAs bill water and sewer only, and that works fine. Other properties prefer a single statement that combines utilities with other monthly charges. Nothing is required. Options include:
- Water and sewer
- Electric and gas
- Rent
- Internet, cable, and phone
- Pet fees
- Parking and garage fees
Residents get one clear statement, and your team stops chasing multiple payments. Start with one utility and add more later if you want.
What you and your residents can see
Our online billing platform gives your team live access to accounts, usage, payments, and reports from any device. Residents can log in to view current and past bills, track their usage, and pay online.
We communicate with your property management software, so unit and resident information carries over correctly from day one.
Real people for resident questions
When a resident has a question about a charge, they reach our support team, based in the U.S. They answer using your property’s policies, so your staff isn’t fielding billing calls.
Getting started
- Property review. We look at your current setup, your utility costs, and how much you’re recovering today.
- Written proposal. You get a recommended billing method, a timeline, and pricing.
- Setup and launch. We repair or install meters if needed, connect your data, train your team, and notify residents.
- Ongoing billing. We run the cycle each month and handle resident support.
Want to know how much you’re leaving on the table?
Request a Quote today!