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Many communities don’t have individual utility meters for every unit, so the property can’t get separate bills from the utility company. Recap Utilities reads submeters or applies an approved allocation formula (square footage, occupancy, etc.) to divide the community’s total utility costs fairly among residents.

Notify your property management office of your move-in or move-out date. They’ll provide that information to us so your billing account can be set up, transferred, or closed accordingly.

If your unit has a submeter, your bill is based on your actual usage. If not, your property has selected an allocation method (such as square footage or number of occupants) approved by your management company or HOA. Your bill will show which method applies to your account.

Bills may include a small administrative or billing fee to cover the cost of metering, invoicing, and customer service. Any fees are itemized separately from usage charges so you can see exactly what you’re paying for.

Payment options and due dates are listed directly on your invoice.

Contact our customer service team with your account number and the invoice in question. We’ll review your usage or allocation calculation and follow up with an explanation or correction.